DirecciónJob Summary
Working closely with the Engineering team leader, this person will be responsible for providing daily technical assistance to our customers, providing solutions to various technical matters and support during maintenance activities planning and execution phases.
Gas Turbine (GT) Customer Support Engineering team supports the operation and maintenance of OEM Gas Turbines and their related Control and Auxiliary Systems.
The Graduate Customer Support Engineer will also support the operation and maintenance of Steam Turbines and Generators where required.
The team is dedicated for engineering support during scheduled / forced outages, during operation as well as for new business development or existing business expansion while working closely with programme management, commercial and tendering team.
The team is also engaged with customers to ensure reliability, availability and safety of the operating assets.
Role responsibilities
- Support the Operation and Maintenance of MHPS gas Turbines, Steam Turbines, Control Systems and Auxiliary Equipment.
- To prepare and write Technical reports, Technical procedures, etc. following the instruction of the Engineering Manager or Engineering Director
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices and procedures.
- Escalate issues as required acting as the liaison between the field and the design to drive specific technical resolution, identify the root cause and drive corrective actions.
- Establish and maintain relationships with customers to make customer technical issues / requirements understood and addressed in a professional and timely manner.
- Prepare technical presentations for customers ensuring the timely communication of significant issues or developments.
- Travel to customer locations to support customer technical review meetings.
- To support unplanned / forced outages to meet availability goals.
About you and who we are looking for
- You should be a Mechanical Engineering Graduate with exposure in any areas of Gas Turbine design, operation, repair, service, installation or commissioning.
- Experienced in developing and writing specifications and / or proposals.
- Effective customer service and strong organizational skills.
- Strong analytical and problem solving ability and adept at communicating with all levels of the organization.
- You should be confident and proficient in technical report writing and communication skills.
- Ability to work in a multidisciplinary team having people with different cultures and nationalities.
- Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software.
