Dirección
forma de trabajoWe’re looking for a Groups and Events Coordinator to join our team at The Hoxton, Poblenou!
The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Reporting to the Groups & Events Manager and Director of Sales, you’ll be a key player and support to our Groups & Events team by handling admin, systems, and everything in between to drive the conversion of enquiries & planning of meetings, events & group accommodation bookings.
What's in it for you...
Become part of a team that’s very passionate about creating great hospitality experiences.
Type of contract: Fijo discontinuo.
A competitive salary and plenty of opportunity for development.
Food on us during your shift.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
Time off to volunteer with one of our partner charities.
Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
Excellent discounts across The Hoxton and the global Ennismore family.
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Job Description
What you’ll do…
Be our key contact for handling the requests & booking process from start to finish: from initial proposals, managing contracts, rooming list and invoicing.
Use our booking system Delphi to track all requests and handle the details of bookings, generating contracts, invoices and function sheets and Opera to inputting details such as rooming lists, taking deposits and tracking payments and keeping an accurate and up to date database.
Keep things running smoothly by supporting our team of Groups & Events from creating and updating bookings, contracts & invoices; regular reporting and updating of our systems, namely OPERA; processing commissions, and diary management.
Manage internal bookings & requests.
Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.
What we’re looking for…
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.
Experience working within reactive sales in groups or events within hotels, venues or private members clubs, front desk or reservations department.
Someone who gets a kick out of converting sales, with a track record of beating targets.
Must be fluent in Spanish and English, additional languages will be highly valuable.
Experience using OPERA and/or Delphi would be an advantage.
You’re a people person, great at building strong and lasting relationships.
You enjoy working at a fast pace, know how to stay organised and get the details right.
Homey & Layered
The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
