DirecciónWe are recruiting a Technical System Support Analyst French Speake r to join us at our Madrid Center of Excellence office.
The Technical System Support Analyst will be responsible in providing support to concerns raised by all Virtual Trials Study participant.
This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns.
Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.
If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you.
Skills & other requirements :
- Applicant should have at least with 2 years of call center experience.
- Level Helpdesk / Technical Support account is required
- Amenable in shifting schedule
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Native french good english level
- Had a good stint in the from previous organizations.
- Ability to work with other team members.
- Applicant should have a Helpdesk / Technical Support background
- High average typing skills 50 words per minute
- Ability to work with a high level of accuracy and very keen to details.
Qualifications :
- BSc degree in computer science or related fields
- Process and support knowledge from 1st line to 2nd line
Our ideal candidate : Skills & other requirements
- At least with 2 years of call center experience.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg : Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
- High average typing skills 50 words per minute
- Has good critical thinking .
- Ability to work with a high level of accuracy and very keen to details.
We invite you to join IQVIA™
- IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
- Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
IQVIA™ is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
