It Deskside Support Engineer

Job Description

As an IT Deskside Support Engineer, you will be responsible for providing technical support to end-users in a corporate environment.

You will troubleshoot and resolve issues related to computers, telephony, printers, networking, asset management, iPhones, Android, and other IT equipment and services.

You will also perform routine maintenance, upgrades, installations, and deployments of hardware and software. You will work closely with the IT team and other stakeholders to ensure high-quality service delivery and customer satisfaction.

Key responsibilities :

• Provide first and second level support to end-users via phone, email, remote access, or on-site visits.
• Diagnose and troubleshoot hardware and software problems, including operating systems, applications, network connectivity, security, and peripherals.
• Repair, replace, or upgrade faulty or outdated IT equipment and devices.
• Install, configure, and deploy new IT equipment and devices, following established procedures and standards.
• Manage and track IT assets, inventory, and licenses, ensuring compliance and accuracy.
• Support and maintain mobile devices, such as iPhones and Android, and their related applications and services.
• Document and update IT incidents, requests, changes, and solutions in the ITIL system (ServiceNow).
• Escalate complex or unresolved issues to the appropriate level of support or vendor.
• Follow IT policies, procedures, and best practices, and adhere to security and quality standards.

You will be involved with :

• Deskside & Break-fix Support
• Employee Onboarding / Offboarding including device configuration and handover, desk connectivity and moves, end user training.
• Asset & Stockroom Management
• Computer hardware life cycling and disposal

Basic Qualifications : Must Haves

• Proven experience as an IT Deskside Support Engineer or similar role in a corporate environment.
• Excellent knowledge of the Windows operating system, Microsoft Office applications, and common IT tools and software.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
• Good communication and interpersonal skills, with the ability to interact professionally with end-users, colleagues, and vendors.
• High attention to detail, accuracy, and quality.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.

Additional Skills & Preferences :

• Minimum of 3 years of IT experience in a mid-size company (minimum 250 users)
• Experience in Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC / laptop management via Active Directory.
• Experience with Conference Room technologies (MS Teams Room, Audio / Visual Equipment)

Other Information

• You will be based at one location, but may be asked to support users at other sites
• 5 days x 8hr Week (40 hours)
• On-site role

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