DirecciónIT Network Service Delivery Specialist - Santander Digital ServicesCountry : Spain
SANTANDER DIGITAL SERVICES is looking for an IT Network Service Delivery Specialist , based in our Boadilla Office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
Would you like to be part of one of the largest transformations the World is experiencing in the past several decades?
In Financial Services, consumer expectations are rising, and technological advances are enabling amazing customer experiences and new businesses not possible before.
The emergence of disruptive platforms as a business model has reshaped other industries and is poised to do the same in financial services.
At Santander (www.santander.com) we embrace this change.
We are the Production Team with amazing experts that takes care of the Bank’s network infrastructure service for International, Internet and Cloud Services.
We provide competitive technological services to Santander Group Entities through a complete catalog of services built on a modern technological platform that guarantees efficiencies, high quality standards and excellent operational risk management.
All this in partnership with the world’s leading technology companies and under the technological strategy set by the Santander Group through the T&O Division.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability.
Our mission is to contribute to help more people and business prosper. You can click here Why Santander to watch a short clip and learn why banking is still exciting.
WHAT YOU WILL BE DOING
As an IT Network Service Delivery Specialist , you will be integrated into Network as Service (NaaS) Team to support the services provided to our internal clients.
You will be responsible and accountable for ensuring that NaaS’ Portfolio meets customer and business requirements.
The Service Delivery manager has overall accountability for defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle in conjunction with the others NaaS Teams.
We need someone like you to help us in different fronts :
Follow-up with the several suppliers the delivery of the contracted services, compliance with SLA's, KPIs, Reports, Service Improvements, etc.
Follow-up with the internal suppliers in the countries (Property, Local maintenance, Local IT, etc.). Follow-up with all the international internal Clients in order to create a Governance Model with them, compliance with SLA's, KPIs, Reports, Service Improvements, etc.
Specially with UK clients.
Follow-up of the projects of our clients’ new services, contingency test in all our services, the major incidents, improvement plans, postmortems, etc.
Integration between the technical areas and the demand areas.
Providing a service plan to Clients managing and aggregating all relevant services.
Leading the Service Delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
Honing and leading improvement team for the delivery infrastructure.
Maintaining positive relationships with customers by identifying customer needs and overseeing Service Delivery within the company context.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using their expertise to establish, improve, and refine services.
Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
WHAT WE ARE LOOKING FOR
EXPERIENCE
4+ years of experience working IT Manager, IT Project Manager or IT Service Delivery Manager / Account Manager .
EDUCATION
University degree in Computer Science or Telecommunications Engineering.
SKILLS & KNOWLEDGE
Knowledge of WAN & Cloud telecommunications (routers, switches, protocols, etc.).
Knowledge of LAN for campus, buildings, and branches (wifi, routers, switches, protocols, etc.).
Knowledge of key technology stacks, such as Cisco, Meraki, Fortinet, Azure, AWS and Circuits.
Knowledge and Experience on project management office.
Advanced Knowledge of office tools (Excel, PowerPoint, Analytics Tools (PowerBI, QLIK, etc.).
High level of English (C1).
Change Management knowledge.
Risk Management framework.
Recommended : ITIL, Cobit, LeanIT, IT control framework.
OTHER INFORMATION
Normal working day from Monday to Friday.
Availability to travel one week per month.
If you want to know more about us, follow us on https : / / es.linkedin.com / company / banco-santander
Idiomas
- Spanish
