IT Onsite Technician

Your skills

• 2 years minimum experience in same role
• Micro computing, mobile devices, HW, network, software.
• Good skills in communication, good presence and good manners treating users.
• Experience solving computer incidents onsite.
• English level B2 and above is a MUST.

Your Tasks

The Onsite Technician ensures that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities :

• Handle service support requests & incidents
• Asset management & coordination
• Hands & Eyes Support
• Detect faults and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work
• Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
• Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force.

That’s why Hemmersbach is The Social Purpose IT Company.