DirecciónJob description
Who we are...
AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett London, and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.
The AWWG International Internship & Graduate program is an opportunity to start learning and growing with us as you will work on some of the most exciting and challenging projects our industry has to offer.
This is a one-year program, with the possibility of joining the company after that period and enjoying our complete 3-year development plan.
The project!
As a member of the Business Technology team, the BT Service Desk will serve as the first point of contact for end-users who require technical support and assistance.
What will this role entail? :
- Technical Support and assistance (hardware, software).
- Triage incoming tickets and requests, gather information, and attempt to resolve issues using available tools and resources.
- Escalate more complex issues to appropriate team members or vendors
Maintain detailed documentation of all support requests and resolutions.
