It Support Specialist

Descripción del empleo

The IT Support Specialist is responsible for delivering timely technical support to end-users, resolving IT issues, managing IT equipment installation and maintenance, and maintaining an updated inventory for effective equipment lifecycle management.

• Service Operations
• Technical Assistance :
• Incident Resolution :
• User Guidance :
• Equipment Installation & Maintenance
• Inventory Management :
• Incident Documentation
• Project Support : Support IT Operation Projects tasks when requested based on Project plan or agreed timelines
• Collaboration : Collaborate closely with IT teams to escalate and address complex technical challenges, ensuring seamless communication and alignment.
• Supplier Management : Support activities with IT suppliers, vendors, and partners to ensure effective delivery of products and services.
• Security Compliance : Support compliance tasks with security policies, procedures, and industry standards to safeguard IT infrastructure from threats

Requisitos

Previous experience

• 2 years in a similar position
• Strong knowledge in Windows, Mac and Android environments
• VIP user assistance
• Knowledge of hardware and facilities Infrastructure

Education level / certificates

Bac+2 in IT

Languages

Fluent in the country language, good in english.

Computer skills and software used

• ServiceNow, Google Suite, Chrome OS devices (chromebox / chromebooks), Microsoft tools and environment, smartphones-tablets under Android / IOS.
Hace 5 horas