It Support Technical Lead

* Demonstrate strong ownership on committed tasks.
* Responsible for managing escalations within the GTS Function Onsite scope.
* Responsible for monitoring service quality according to KPI's, creating reports, and data analysis.
* Proactively identify gaps, propose improvement actions, and explore solutions.
* Suggest or create valuable documentation articles.
* Input into team meeting agenda and coordinate operational tasks and BAU.
* Be available to support users and provide constructive feedback.
* Build profitable relationships with vendors and third-parties, with the ability to negotiate and procure, aligned with budget control.
* Maintain confidentiality when dealing with sensitive or personal issues.
* Participate in Interviews, lead operational meetings, and project management. * Knowledge of Windows 10, MacOS, networking components, services, inventory tools, deployment software, endpoint management consoles, and user profiles.
* Experience coordinating projects such as HW or SW implementation, office moves, assets lifecycle, etc. especially if at international level.
* Expertise and interest in Audio-visual and videoconferencing equipment, especially Crestron and MTR devices. Including supporting corporate live events.
* Experience with Service ticketing and Inventory tools (GSD, Jira).
* ITIL Oriented, ITIL v4 is positively valued.
* Ability to innovate and develop creative and efficient solutions (I+D).
* Programming and scripting knowledge for automating is very valued.