Junior Helpdesk Officer

Perfil buscado (Hombre/Mujer)
Key Responsibilities
* Request Management - Manage internal requests and support employees with tickets raised to third parties services that require IT knowledge, not answered on time or require an onsite action. (435 REQ /year)* Incident Management - Manage internal incidents and support employees with tickets raised to third parties services that require IT knowledge, are not answered on time or require an onsite action. (384 INC /year)* Business Improvement - Identify technical or process improvements during the employee support and raise them internally for discussion.* Creation & Keep up to date IT procedures and user guides - Keep up to date documentation and generate new support documentation and create new IT procedures and policies* Local IT support- Support the headquarters interventions that require remote hands - Data import and export - Multimedia installations, videoconference, video surveillance, access card system* CMDB- Keep up to date the CMDB
• Helpdesk Officer|Luxemburgo
* High school diploma with IT or technical qualification* 2 years of experience in a customer facing role within an IT Support/Service Desk environment* Experience with ticketing tool and INCIDENT, CHANGE and REQUEST flows* Fluency in English and Spanish, French is an asset
90 Years Private Banking Group offers a wide range of high quality services to private as well as institutional clients worldwide.
Incorporación a una empresa internacional.
Salario 43/47k + Variable + Beneficios sociales.
Condiciones ventajosas por expatriado.
Condiciones ventajosas con entidades bancarias.