DirecciónWhat We Need :
Join the iHeartMedia Team!
Working at iHeartMedia is exciting! We are the leading media and Entertainment Company with the largest reach of any digital, radio, outdoor or television entity in the U.
S. We are always on the lookout for innovative and collaborative people to join the team.
About the Team
The Client Success team partners with all facets of the iHM family to provide our clients with creative and strategic solutions to deliver upon their goals by leveraging all iHeartMedia assets
What You'll Do : About the Position
About the Position
The role of the Manager of Client Success is a critical member of the Client Success team. The key expectations are to assist and support key accounts & drive renewals / upsells on existing business.
The ideal candidate should be comfortable with both sales strategy & campaign management. A typical day requires balancing a wide range of activities including attending client meetings, helping with upsells, contributing to campaign maintenance & evolving strategy, and leading partnership kick-off calls while having a constant focus on what will drive renewal conversations and meaningful reporting both internally & externally.
The Manager of Client Success project manages all internal pre-to-post-sale activity supporting Sales including but not limited to building proposals, media planning, research, order entry, campaign management, post-sale reporting, and renewals.
Strong communication skills are a must, with internal sales teams and other departments within iHeartMedia. Success in this position will rely heavily on the ability and willingness to support and contribute to creative cross-platform selling and execution from the ground up, and become an indispensable resource to our sales team, as well as client and agency relationships.
Key Responsibilities
Work with Sales in the development and maintenance of client and agency relationships, including attending sales calls
Project manage the RFP / pitch process with all internal and external teams for select accounts in partnership with sales
Oversee sold campaigns internally and externally to ensure we deliver upon clients' goals
Ensure the work being put in is to generating renewals will drive revenue and identify new opportunities for upsells
Manage the launch of developmental deals once sold (confirming all media is booked / reserved correctly, making sure signed contracts are saved, and communicating final details internally to each business team)
Support sales leads as they prospect new business opportunities with existing partners
Closely monitor and surface client strategies to internal teams
Detailed account management via SalesForce, Ad+, and Tableau
Develop a full understanding of IHM product offerings, especially digital products
Deepen relationships across internal Markets & National sales teams, including MMS, MMP, Premiere, Digital, TTWN, and OOH
Works closely with : Sales
Sales
Digital Sales Operations
Center of Excellence
Promotions
Programming
Client Success
Sales Development
Podcast Operations
Digital Account Management
Finance
Billing
Legal
Research & Attribution
Planning
What You'll Need : Qualifications
Qualifications
Experience either working for or closely with, media and creative agencies
Digital expertise is strongly preferred
Strategically-minded. Must be able to spot opportunities to add value at every stage
Strong client-facing background solid presentation skills and excellent written and verbal skills
Upbeat, entrepreneurial attitude
Ability to manage people and effectively juggle various projects at once
Resourceful, adaptive, and a master at triage; willing to relentlessly iterate and improve
You welcome autonomy and are driven to build something big. You own your responsibilities and look for opportunities around you to grow the company and its relationships
You can manage multiple deadline-driven projects and wear many hats when necessary
Creative, passionate about the industry with a strong desire to do good work and bring forth new and innovative thinking
Strong quantitative skills and negotiation ability
Fluency using PowerPoint and Excel
What You'll Bring : Compensation :
Compensation :
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
Location :
Nashville, TN; 1200 Broadway, 6th Floor, 37203
Position Type : Regular
Regular
Time Type : Full time
Full time
Pay Type : Salaried
Salaried
Benefits :
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
