DirecciónNetwork Integration Engineer
Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit services for the cable market. To learn more, go to “About Harmonic”.
Role Description
Network Integration Engineer reporting to Director, Cable Edge Lab & Qualification
Location
On-site – This position will be based in Madrid/Alicante, Spain
What you will be doing
- Support activities for CableOS client lab integration, testing, qualifications, and field trials
- Communicate with marketing, engineering, and sales team about client expectations
- Responsible for testing new software and hardware; report and track defects to engineering
- Design, execute, and lead client field trials
- Train clients on the operation and troubleshooting of the CableOS system
- Train field service team on the operations and troubleshooting of CableOS system and any new features that are supported
- Assist with deployments and technical support as needed
- Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
- Investigate, diagnose and resolve Customer issues on site in a timely manner and if needed escalate problems for assistance.
- Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate
What you will need to succeed
- Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent;
- 7+ years direct experience in networking systems hardware and software design and troubleshooting.
- Strong expertise in IP network switching and routing protocols, TCP/IP stack
- Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
- Problem solving, analytical and communications skills.
- Experience in configuration and administration of Linux-based servers
- Preferred understanding / knowledge of DOCSIS, DVB/ATSC, CMTS configuration and troubleshooting
Travel
This position requires frequent travel of short duration at customer’s place, often at short notice.
Training can take place in Harmonic’s sites around the world.
Diversity, Equality, and Inclusion at Harmonic
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
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