DirecciónOur story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values :
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose Be inspired by our higher calling of improving lives.
Be Alight act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
In this role you have to be liaison to Payroll Partners ensuring they are providing an efficient and effective service in line with the requirements of the Declaration of Service (SOS) and payroll is delivered as expected in line with the client contract and the third-party vendor suppliers agreements.
Vendor Management Senior Associate manages simple and complex requests and systems in accordance with the contract and the agreed service level requiring a high level of specialized VPS knowledge & experience.
MAIN RESPONSIBILITIES :
Owns and ensures the day-to-day management of the services provided by the Payroll Partners for assigned Alight clients and that all controls are met to ensure a quality payroll delivery.
- Be familiar with CLIENT MSA Master Service Agreement and all schedules (including, but not limited to SOW, SLA, Charges Schedule)
- Be familiar with Partner / Third Party Vendor Contract (SPA, SOW / SOS)
- Ensures compliance with the overall tools and processes for Payroll suppliers to align with Alight Standard services as described and published by Alight Operations.
- Ensure that all performance is monitored directly with the Payroll Partner, re ported, and managed in a consistent manner for the assigned Alight CLIENTs.
- Ensure service alignment, where contract allows, for the assigned Alight CLIENTs between the Payroll Partner and all applicable Alight teams during post go-live for all Payroll suppliers related issues and escalations.
- Identify gaps in contracts where not back to back and needs of the service in order to improve them in collaboration with the local team.
- Act as the first point of escalation for Payroll Partner and CLIENT.
- Lead meetings with Payroll Partners, where necessary, relating to services provided to assigned Alight CLIENTs.
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Responsible for SLA reporting.
- Manage Root Cause Analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
- Ensure the correct use of the interfaces between Alight and Payroll suppliers.
- Manage queries and incidents with the CLIENT and Partner and follow the appropriate procedure for its resolution.
- Prioritize the work to ensure the objectives are met.
- Respond to requests for information or resolution of incidents in his / her area of competence
- Escalate complex requests from users to top-level experts.
- Manage operations incidents, analyzing their origin and fixing them.
- Proactively identify upsell opportunities
- Responsible for the initial Change Request process aligning CLIENT and Partners expectations.
- Ensure proper delivery of change requests for change and improvement in the system participate in the approvals process and monitor the delivery keeping the CLIENT informed of the progress.
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
REQUIRED EXPERIENCE :
- 1-2 years’ experience with Payroll and HR operations or CLIENT Service in CLIENT facing situations
- Good influencing skills, both internally and externally
- Experience of working in a complex matrix structure
- Understanding of delivery models from global delivery centre perspective
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Good written and verbal skills
- Self-motivated and a willingness to learn
- Ability to work with peers in other regions in a similar role to support on holistic global solution and approach.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
- Ownership and responsibility & ability to work under tight deadlines.
- Ability to perform multiple tasks at the same time.
- Academic Degree
- Education and Training Essential
- Experience in working with multiple payrolls and HRIS
- Outsourced payroll experience or CLIENT service
DESIRABLE
- 1-2 years relevant experience administering Payroll or Health & Welfare / Benefits in an HR consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge : Workday, SAP, or PeopleSoft knowledge preferred
University degree in Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
Other European language
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test.
You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.
We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.
Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;
including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
