DirecciónDescription
About this opportunity
We are looking for a Customer Engagement Engineer, passionate about quality and using groundbreaking technologies, to work in customer projects related with the products and solutions we develop in the 5G Packet Core area.
Your role will include many different activities such as : integration, verification, troubleshooting, maintenance, support, issues reproduction, product improvements and product documentation.
If you are a curious professional, willing to learn and share knowledge, an excellent team-player, continue reading!
What you will do
- Drive customer engagement projects from a technical standpoint
- Perform troubleshooting of identified issues and customer support in general
- Assist in the integration and verification of the different deployments
- Drive continuous improvements of products and processes
- Develop competence in technical domain
- Build competence in the technical domain towards the rest of the team
You will bring
- Bachelor / master’s degree in computer science, Telecommunication engineering or related field
- Experience in service delivery and / or customer support
- Knowledge or experience in TCP / IP Networking and protocols, data networks and IP-based applications2, Routing and Signaling
- Scripting programming (python, or perl, shell / bash) on UNIX / Linux
- Cloud and cloud native environments : VMWare, Openstack, Kubernetes.
- Configuration of network equipment
- Good coordination and communication skills and open personality
- Capacity to interact with partners from other countries and roles in Ericsson
- Analytic approach, organized, solution oriented, passionate for details, perseverant.
- Fluent in English
Competences of extra value :
- Mobile network architecture 4G / 5G. Interfaces, protocols, functions, etc.
- NAT and Firewall functions
- Link-layer protocols : ARP, ND, BF
Why join Ericsson?
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what s possible.
To build never seen before solutions to some of the world’s toughest problems. You ll be challenged, but you won’t be alone.
You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
