DirecciónWhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family.
We build travel solutions used by some of the largest companies on the planet - we have just one goal : making business travel better for everybody.
WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget.
WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.
To learn more about WhereTo click
About The Opportunity
WhereTo is seeking a detail-oriented and proactive Product Operations Specialist to play a key role in optimizing the efficiency and effectiveness of our product development processes.
WhereTo is a nimble, startup minded team within Flight Centre Travel Group focused on building the next-generation business travel platform that serves two of Flight Centre’s main business travel brands, Corporate Traveller and FCM.
As a Product Operations Specialist, you will collaborate closely with cross-functional teams, ensuring smooth workflows, tracking key metrics, and contributing to the overall success of our next-generation business travel platform.
If you are a strategic thinker with a knack for operational excellence, we encourage you to apply and be an integral part of our dynamic team.
If you are passionate about optimizing operational processes, thrive in a collaborative environment, and are ready to contribute to the success of our product development efforts, we invite you to apply for this exciting opportunity.
Join us in shaping the future of business travel.
Key Responsibilities
Process Optimization : Identify opportunities for streamlining and improving product development processes. Collaborate with product managers and team leads to implement efficient workflows.
Strengthen Product Feedback Loop : Establish and manage processes for collecting, analyzing, and disseminating product feedback from various sources to inform product prioritization.
Collaborate with customer support, sales, and other teams to ensure valuable insights are integrated into the product development cycle.
Improve the Customer Experience : Work closely with the customer success team to understand user pain points and areas for improvement.
Propose and implement operational enhancements to address customer experience challenges. Own and Maintain the Product Stack : Oversee the use and optimization of project management tools, ensuring teams are utilizing them effectively.
Establish and communicate best practices and processes surrounding the product stack tools. Identify and automate routine operational tasks to free up time for the product team.
Documentation and Knowledge Management : Create and maintain comprehensive documentation for product development processes, ensuring clarity and accessibility.
Work with product leadership and HR to optimize the onboarding process for new team members. Cross-Functional Collaboration : Act as a liaison between product, engineering, and other teams, fostering collaboration and effective communication.
Collaborate with project managers to ensure alignment on project timelines, milestones, and potential roadblocks. Metrics Tracking and Reporting : Collaborate with the data analyst to translate data into actionable insights for the product team.
Assist product managers in defining key performance indicators (KPIs) and metrics to measure product success. Project Coordination Support : Provide support in project coordination activities, including scheduling meetings, tracking action items, and managing project documentation.
Collaborate with project managers to ensure timely delivery of project milestones. Own the sprint cycle and release processes and communications : Document and own the sprint cycle and stakeholder touchpoints that happen on a sprint-by-sprint basis.
Streamline the product release process including our approach to release communications, feature flagging, A / B testing, and data collection.
Experience & Qualifications
- Education :
- Bachelor’s degree in business, operations, or a related field.
- Experience :
- Experience working in a product development environment is preferred.
- Analytical Skills :
- Strong analytical and problem-solving skills, with the ability to identify and address operational inefficiencies.
- Communication and Collaboration :
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
- Ability to collaborate effectively with cross-functional teams.
- Customer-Centric Approach :
- Demonstrated understanding of customer needs and experience.
- Adaptability :
- Ability to adapt to evolving project requirements and priorities in a fast-paced, dynamic environment.
- Tool Proficiency :
- Familiarity with project management and collaboration tools Productboard, JIRA, Qualtrics, etc.) is a plus.
- Process Improvement Mindset :
- Proactive in seeking ways to improve processes and operational efficiency.
Work Perks! - What’s in it for you :
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.
It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
LI-JM1#WTO#LI-Hybrid
