DirecciónWho are we?
Do you want to make an impact every day by keeping people safe - and by bringing them a sense of security and peace of mind?
Interested in being part of a dedicated, passionate team which believes that security is a human right? Looking to join a company where innovation and technology are at the heart of its solutions? Join us today!
Present in more than 14 countries throughout Europe and Latin America, Verisure Securitas Direct is a leader specialized in developing products and services among the home security sector.
We are an award winning Internet of Things’ company, having amassed a wealth of experience and expertise over more than 25 years.
Unlike many competitors, we keep most work in-house to guarantee premium quality every step of the way. Our office in Madrid is a top R&D Center in the connected smart home market.
Here we create and develop services and products for home security and home automation.
We are looking for people who can make a tangible positive impact in delivering breakthrough innovation in Research & Development to transform and add value, not only to our Company but the industry itself.
Main Responsibilities :
- Participate in the field "screening team" on product issues.
- Design, execution and analysis of main technical KPI.
- Identify root cause in real time, through a heatmap, implementing action to reduce pain point and best practices.
- Definition of KPIs to help evaluate the correct functioning of the portfolio and actions for improvement.
- Preparation of monitoring reports and execution of related action plans.
- Analysis and presentations of key finding.
- Identify best practices and development guides. Lean processes for superior performance.
- Definition and leadership of company actions in portfolio :
oPerformance improvement plan.
oAvoid issues / malfunctions for recurring.
- Experience with methodologies for managing incidents, changes, performance measurement and project management.
- Perform on site audits to new installations in order to provide feedback on a recurrent basis to enhance installation guides and training.
Required Qualifications :
- Master / B.A in Industrial Engineer or Telecommunications.
- Experience in maintenance of management systems and risk management.
- Experience in data analysis, definition of improvement plans.
- Fluent level of English as you will work in an international environment and project.
- Approximately 5 years working in quality role.
- Available to travel.
- Strong problem-solving skills. High drive and delivery level.
- Good interpersonal, relationship-building skills and positive attitude.
- Detail-oriented.
- Strong time management and multitasking skills.
- Ability to work to tight deadlines.
- Able to be flexible and determine changing priorities.
- High-class communication and leadership skills.
