DirecciónJob Number 24037899
Job Category Spa
Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Welcoming and helping guests in in and around the Spa. Ensure you are following service standards and operating procedures from the beginning to the end during each guest interaction.
Handling incoming mail and phone calls and scheduling appointments in the system.
Being in the know: You are the expert when it comes to the SPA, the products that we sell and you know all the ins and outs on our treatments, hotel facilities and possibilities.
Selling our products, treatments or memberships and giving recommendations that guests evens didn’t know they wanted.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
Making sure everything sparkles, we all enjoy a clean environment. You monitor the cleanliness and organization of the Gym area, Reception, Changing Rooms and Treatment rooms.
You will be on rotating shifts (morning, evening and weekend shifts). Also during public holidays.
Communicating with your team and other departments is key. Couldn’t live without them.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Requirements:
Fluency in English
Experience in a Luxury Spa is an advantage.
Experience as a receptionist is an advantage.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
