DirecciónInternational SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.
Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
About the role
Join the Adventure as a Junior Account Manager with no sales experience!
Are you ready for an exciting new adventure in account management? Look no further, because we're looking for a Junior Account Manager to join our lively team at International SOS.
As Junior Account Manager, your main objective is to facilitate the renewal process for our small to medium-sized client accounts.
You will ensure renewals are completed on time and hit sales KPIs.
Key responsibilities
Renewals management :
- Manage the onboarding and operational awesomeness for new clients.
- Ensure 100% renewal success and hit renewal targets like a pro.
- Respond to client inquiries with a 2-day SLA turnaround.
- Prepare and deliver renewal quotes.
- Negotiate pricing with clients with assistance from manager.
- Review and understand contract terms by teaming up with finance and legal services.
Monitoring of account health and utilisation :
- Build a reporting base to analyse utilisation and onboarding data you're the data rockstar!
- Monitor client engagement, onboarding, and utilisation to assess account health.
- Prepare client communication that boosts productivity.
- Make outbound calls to clients, turning inquiries into a chat session about client engagement reports.
- Interact directly with customers during live call sessions to mitigate risks.
- Proactively engage with clients to ensure good implementation and engagement.
- Be the face of International SOS for any client inquiries or complaints.
- Identify upsell opportunities to clients and refer them to the field sales reps.
About you
- Background in a service industry.
- Familiarity with sales renewal processes and effective process management.
- Strong analytical skills to drive utilisation and identify risks and apply the required measures.
- Proficient in Microsoft Tools.
- Comfortable in an international, multi-cultural environment with excellent English, Spanish, and French communication skills.
- Ownership mindset with urgency and self-motivation.
- Prioritization skills and attention to detail.
- Customer-focused mindset.
Eager to make a meaningful impact? Join us and send us a CV in English to embark on a journey filled with growth and excitement!
Benefits
Dive into a matrixed, international, and multicultural playground!
Score big with an annual bonus (up to 100% of your gross monthly salary) for achieving objectives.
Enjoy a daily feast with meal vouchers worth 7€.
Stay worry-free with private health insurance.
Maximize your perks with tax benefits like a public transport ticket and childcare assistance.
Experience the best of both worlds with hybrid working 2 days per week after the probation period.
Keep it fresh with a fruity surprise at the office.
Nurture your well-being with our Health and Wellbeing program.
Thrive in the heart of Madrid at our fantastic Cuzco location on Paseo de la Castellana!
Europe
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.
We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.
