Welcome customers to the Tesla family by making their journey to ownership a delightful experience
Educate customers on how to effectively use their Tesla
Re-calibrate expectations as needed in a professional and empathetic manner
Identify and overcome objections and obstacles, including charging, timing and customer education
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Partner with the Pre-Delivery Inspection (PDI) team to act as the last line of defense for quality and customer experience before the vehicle handover.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service. Uphold a professional appearance at all times with skilled in effectively addressing customer concerns and complaints at the delivery center
Contribute ideas toward improving the Tesla Delivery Experience, as well as back-end processes and procedures
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners. Keep up with industry trends and best practices
Proactively and consistently update our CRM system to ensure accurate and timely delivery information is available to management
Solicitud
Consistent record of customer service excellence with an eye for identifying customer needs
Independent self-starter; seeks opportunities to solve problems and enjoys working in an ever-changing, fast-paced environment
Excellent verbal and written communication skills
Team-oriented and possesses the ability to work cross-functionally with other groups
Strong organization, prioritization and time management skills; highly attentive to detail
Enthusiastic and passionate about the changes in the personal transportation industry
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Flexible in being able to work overtime & weekends including shifts at peak times if necessary
Refer code: 609760. Tesla - El día anterior - 2024-01-02 21:47
Dirección
forma de trabajo
