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The Senior Global Hyperscale Sales Engineer will work closely with the Sales team as a key role in the sales process to be the data center subject-matter expert, owner of the technical requirements, and responsible for developing solutions required to win the deal.
This role requires partnering with the sales team to communicate how the proposed solution meets or exceeds customer requirements.
This individual will be responsible for establishing relationships with our customers and partners, representing our potential clients, and is an integral part of the sales process.
This remote position provides pre-sales technical support to the Global NTT GDC sales team nationwide. You will help prospective customers and partners understand NTT GDC Americas data centers, explaining the technical features and serving as the subject matter expert on all data center products, services, and solutions to help the sales team close business deals.
The Senior Global Hyperscale Sales Engineer will be responsible for presenting solutions, generating quotes, and leading tours of the NTT GDC Americas facilities nationally.
This position requires a self-starter, sales-centric, and a personable team player able to build cooperative relationships with individuals.
Working at NTT
ESSENTIAL DUTIES & RESPONSIBILITIES
- The Sr. Global Hyperscale Sales Engineer will have a key role to leverage technical engagements with Hyperscalers on pre-sales and technical manager activities, acting as a bridge between internal departments and the Customer.
- Will work side-by-side with Sales team engaging customers, having the mission of integrating and recommending solutions within the cooling environment of a Data Center
- You will be involved in : Become a SME (Subject Matter Expert) in Immersion Cooling for technically complex projects and tenders.
Work closely with HyperScaler Sales Team building a technical trusted relation with our customers.Actively engage with the sales teams to support them in the deals.
Follow a standard procedure to validate and qualify the opportunities from a technical point of view.Drive technical relationship with customers.
- Create and develop technical commercial proposals based on customer’s requirements Owner of the technical and data center solutions in the sales process.
- Prepare quotes, proposals, and RFI / RFP responses.
- Design solutions and supporting documents for customer and partner sales opportunities.
- Periodic travel for customer meetings, trade shows, conferences, and training.
- Engage and often lead sales discussions with prospects, customers, and partners (either in person or via conference calls) with Account Executives when a technical resource is needed.
- Maintain positive customer relations throughout the sales process to earn customers' current and future business and trust.
- Strong in-depth expert working knowledge of data center infrastructure, including electrical and mechanical systems.
- Comfortable with different modeling solutions based on kilowatt delivery to a customer environment.
- Network, cloud services, storage, and experience with other technologies found in our customers' environments are highly desired.
- Must be a team player willing to promote and encourage open communication in a team environment.
- Serve as a technical liaison between customers and the product and operations team to ensure supportable solutions and designs.
- Hosts tours of the NTT GDC Americas data centers.
- Identifies the best use of the NTT GDC Americas product offerings to develop solutions that meet or exceed customer requirements.
- Responds to, maintains, and stores answers to technical RFP questions.
- Product knowledge - knowing and explaining product features / benefits and competitive position, understanding customer's business operations and needs, understanding, and responding to the competition, gathering, and applying market knowledge.
- History of successfully presenting to senior-level prospects and customer contacts.
- Performs special projects related to the Solutions Engineering function as assigned by management.
KNOWLEDGE, SKILLS & ABILITIES
- Experience in creating commercial technical proposals
- Able to work autonomously and in a changing environment
- Excellent communication, organizational, presentation, problem solving and leadership skills
- Willing to work across varied time zones
- Knowledge of cooling and power in DC is a must
- Previous project management experience is advantageous
- DC IT knowledge experience is advantageous
- Must be comfortable speaking with clients, possess a keen listening ability, and be a solid presenter.
- Expert level understanding of modern data centers and IT client data center requirements.
- Proficient with software applications such as AutoCAD, Tileflow (CFD Modeling), Visio, Word, Excel, PowerPoint, Project Outlook, SharePoint, Oracle, and Salesforce.
- Able to work effectively in a cross-functional multi-site team environment.
- Must be able to manage stress in a fast-paced environment effectively.
- Must be an excellent problem solver and creative thinker.
- Engages customers to extract critical technical and business drivers that may position client deliverables.
- Effective at working with 3rd party contractors and vendors to aid in designing large customer infrastructure deployments.
- Working knowledge in developing a bill of materials and scope of work to meet large customer infrastructure deployment requirements.
- Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.
- Extensive knowledge base in the Mission Critical Data Centers and Facilities Marketplace.
- Working experience with Salesforce and Oracle is a must, coupled with extensive RFP and RFI processes.
GLOBALDATACAREERCENTERS
What will make you a good fit for the role?
EDUCATION & EXPERIENCE
- 5 years of proven experience in a pre-sales / Technical sales role for MEP projects related to High-Performance Computing and / or MegaWatt Datacenters
- 5 Experience in HyperScalers environments
- Data Center Certifications with proven knowledge of data center design, engineering, and operations of common infrastructure
- Bachelor’s degree in Mechanical specialization preferred and oriented to Data Center environments with understanding about Information Technology, Computer Science, or related field also focused on Data Centers
PHYSICAL REQUIREMENTS
- Primarily sitting with some days of extensive walking to deliver technical tours in large data centers.
- Able to hear and speak on a telephone.
- Close visual work on a laptop computer that requires the dexterity of hands and fingers to operate a keyboard, mouse, and other technical instruments.
WORK CONDITIONS
- Home office environment with extensive daily usage of a laptop computer.
- Walking in a Data Center environment with varying temperatures and loud noises.
- Works remotely with periodic visits to data centers and clients' offices nationwide, which involves traveling up to 25% of the time.
- Must possess a current, valid state-issued driver's license.
SPECIAL REQUIREMENTS
- Expect 25% travel (when possible)
- Works remotely with periodic visits to data centers and clients' offices nationwide.
- Must possess a current, valid state-issued driver's license.
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $, - $, and is eligible for commissions / SIP.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and k retirement plan to create a rich Total Rewards package.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
