DirecciónService Delivery Lead - South Cluster-2407016580W
Description
Who We Are
At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love.
Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.
With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage and have brilliant opportunities waiting for you! Join us in shaping our future and yours.
For more information click here.
What will you do
The Site Delivery Lead is responsible for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services to a cluster of sites located in different countries within the South of Europe (France, Italy, Spain, Portugal, Greece, ).
Key responsibilities
- Ensures that approved OLAs / SLAs are met and the overall site operations are in good health ;
- Implements strategies to ensure the delivery of agreed-upon service levels;
- Partners with Technology Services (TS) functional organizations and / or vendors to provide in-catalog services efficiently and with high quality;
- Consults and works with on-site resources, TS Shared Services and / or Business Unit IT (BU IT) partners to resolve local service.
- Drive End User Training and Adoption of Critical TS / EUS Services and Programs
- Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs / SLAs
- Guarantee that overall site operations are in good health and in compliance with all NCHC corporate, TS Shared Services, and local site / Operating Company’s standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports
- Verify local / site end user computing assets are Standard and Secure
- Understand and align to the IT TS Service Delivery’s goals and objectives, recommend process improvements and propose cost savings or cost avoidance solutions
- Implement required tasks for local, regional and / or global projects and activities undertaken by TS in support of its mission as opportunities arise
- Act as TS on-site Point of Contact as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients as appropriate
Qualifications
What we are looking for
Required Qualifications
- Bachelor’s degree or equivalent in computer science or similar
- 3 years’ experience in delivering IT services
- Fluent English
- Excellent verbal and written communication, networking, and influencing skills, including the ability to manage communication across management levels.
- Big picture orientation with attention to detail able to operate in two worlds simultaneously e.g. : global corporate strategies and local operating company practices.
- Project management skills
- Ability to navigate and produce results in a global, matrix organization.
Desired Qualifications
- Ability to lead, collaborate, challenge, and influence peers, subordinates, and management to drive compliance.
- Ability to successfully manage multiple critical issues simultaneously.
- Good communication skills (oral, business writing, presenting and listening)
- Strong customer focus and service orientation
- Broad based, well rounded technical background
- Working knowledge of multiple technical disciplines such as WAN / LAN, MS Windows, Desktop computing hardware and software
- Familiar with standard concepts, practices, and procedures associated with the ITIL framework
What’s In It For You
- Competitive Benefit Package
- Learning & Development Opportunities
- Employee Resource Groups
- Medical insurance
- Life insurance
- Pension plan
- Flexible work
- Canteen
- Gym4less
- Wellness program
