DirecciónCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our .
Job Description
As a Service Setup Specialist , you will have the following key responsibilities :
Ensure deployment of Services within the Service Setup portfolio that align to agreed SLA’s, OLAs and 3rd Party Agreements that will best support the operational objectives of new and existing service delivery.
Monitor quality assurance standards within the Service Setup process to ensure that business demand is effectively translated through the Project Lifecycle into well-defined, managed and supported business and IT services.
Help ensure the standardization of new services coming through the Service Design process by providing continuous feedback of trends or any recommended improvements that will ensure better introduction and transition of services in the future.
Following the agreed Service Acceptance Process, drives the transition of new scope and functionality from project deployment to the production support environment, ensuring that all new services fit into the Operating Model processes and toolsets.
Ensures that all requirements, service introduction plans, early-live support agreements etc. are communicated to all affected team members.
Manages all service introduction tasks and resources, providing timely feedback to Project, Application and Infrastructure Support Managers across Internal and External teams.
Supports in the go-live readiness review meetings and inputs data on the post go-live support organization readiness, knowledge transfer and application support staffing capacity.
Contribute to the promotion of a strong customer-first culture that extends across all service delivery teams, including service performance metrics and support and drive CSI.
Be involved in regular operational reviews in liaison with IT Operations Governance and wider stakeholders as required.
Qualifications :
Bachelor’s degree in Computer Science, Information Systems, Business or related field.
ITIL v.3 or v.4 foundation qualification.
Project Management qualifications (PRINCE2, MSP etc.)
SIAM knowledge would be a plus.
Masters or equivalent combination of education / experience would be a plus.
Experience :
Some previous experience within an IT focused role.
2 3 years’ experience managing or influencing technical staff and projects.
Experience transitioning IT Projects into Live Service and working to a Pre-agreed Plan.
Working knowledge and practical application of Service Designs.
Some success in improving the customer experience.
Experience working within a matrix structure.
Skills and Knowledge :
Stakeholder relationship management.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Project management :
Takes some responsibility for the definition and management from start to finish including -but not limited to- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months with direct business impact).
Provides assistance to the project team and takes appropriate action where team performance deviates from agreed tolerances.
Third party supplier relationship management :
Develops relationships with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.
May be responsible for the management and implementation of supplier service improvement actions.
Technical and business knowledge :
Has some technical expertise in areas such as : data center, hosting platforms, messaging / collaboration, client services, voice & data networks, application technology services, and IT service management.
ITIL v.3 or 4 foundation certification; working and practical knowledge of IT Service Management.
Preferred Education
Bachelors
Preferred Level of Work Experience
1 - 3 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
