Services Technician (L1)

Key Roles and Responsibilities :

• Provide support when problems arise and maintain a log and / or list of all the required repairs. This is to be managed through DD’s ticketing systems
• Engage with clients and assist with software and hardware installation and break / fix function at lower levels of complexity
• Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
• Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
• Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

Knowledge, Skills, and Attributes :

• Displays excellent interpersonal skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Ability to take initiative and complete tasks on time within very little daily instruction
• Ability to work as part of a team
• Uses judgment to resolve issues or make recommendations
• Attitude to continue learning

Academic Qualifications and Certifications :

• A+ certification
• N+ certification
• Previous Desktop Support experience
• Windows 10 deployment and management
• Office Deployment and Management

Required Experience :

• Recent Microsoft certifications, Windows 10 or Office preferrable
• 1-3 years of experience in similar role

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category