Sr Microsoft Engineer

Key Roles and Responsibilities :

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes :

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

Advanced diploma, degree, or relevant qualification in IT / Computing (or demonstrated equivalent work experience)

Required Experience :

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and / or 3rd parties

What will make you a good fit for the role?

Windows Servers , ,

Windows patching

VMware

Failover cluster

DHCP

Disc adds, Storage adds etc.

Altiris patching tool - good to have

Azure, O - good to have.

Hardware Knowledge - good to have

Migration experience on P2V, storage - good to have

Updated JD :

Essential Functions :

• Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers
• Support and administration of Microsoft Windows Server, versions , , , and
• Support and administration of Microsoft Exchange, versions , , ,
• Support and administration of Microsoft SQL Server, versions , ,
• Support and administration of Microsoft Active Directory environments, DNS, DHCP
• Support and administration of Microsoft Server Clustering and SQL Clustering

Migration knowledge for P2V, Storage etc

• Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products
• Knowledge and troubleshooting capability with multiple high availability solutions
• Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments
• Basic troubleshooting of Citrix systems and end user issues
• Following thorough Change Management processes and documentation
• Following thorough Root Cause Analysis processes and documentation
• After hours oncall weekly rotations throughout the team
• Business hours ticket queue owner and handling weekly rotation
• Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks
• Implementing server hardening / security best practices
• Server performance / capacity planning
• Troubleshooting supported end user application server issues
• Responsible for maintaining supported customer applications that may require modifications to work in a client server environment
• Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems
• Thorough environment documentation

Team Focus :

• Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.
• Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.
• Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions.
• Provides quality customer service above else; ensures an understanding between customer and Secure-24 and helps provide workable solutions.
• Keeps track of lessons learned and shares those lessons with team members.
• Mitigates team conflict and communication problems; provides information that insures interest and understanding.
• Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.
• Grows professionally and personally; eager to acquire new knowledge while promoting Secure-24's values and culture.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category