DirecciónDescription
Store Manager
District Manager
Department : Retail
Leading with responsibility for all aspects of the management of the store, the Store Manager is responsible for building and leading a team that is dedicated to driving the business.
The Store Manager is also responsible for meeting all operational budgets, and developing and maintaining a proactive business plan.
Major Responsibilities include but are not limited to :
People
Inspire, lead and coach the store team to create a culture of performance delivery and accountability
Recruit top talent, training and developing staff to build a team of true Jet Set Ambassadors
Drive team retention, ensuring actionable Talent and Succession plans are in place
Support, implement and provide follow-up for all training and onboarding for new joiners
Take accountability for the regular evaluation of the performance of each Jet Set Ambassador
providing feedback and coaching
Proactively manage and resolve all HR issues in collaboration with HR Department
Ensure image and grooming standards are aligned with brand policy
Partner with DM to review integrity of PTS, identifying opportunities to improve
Collaborate with retail partners on sales strategies, product knowledge, brand standards and
selling service
Practice and role model the company behaviors, ensuring effective use of the behavior tool kit
Service
Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps
Proactively manage client database and utilize information to increase sales
Maintain floor presence and lead by example
Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues,
empowering the teams to make decisions in the customer’s best interest
Ensure to add additional revenue through local customer events
Build and maintain good communication with District Manager and members of corporate office,
mall office, retail partners and other stores, collaborating and influencing to drive performance across the district
Sales
Meet and exceed sales goals holding self and team accountable for the results
Analyze reports, and develop action plans to ensure expectations are met or exceeded
Work with Team on Quarterly Planners to ensure the best business plans are set to achieve
targets.
Track and communicate business results and opportunities, driving sales and product knowledge
Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure
understanding
Operations
- Ensure store maintenance and auditing programme is aligned to Brand standards
- Control store expenses, continually striving to reduce costs.
- Ensure integrity of Inventory Control through bi-annual inventories
- Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early
indications of any loss, collaborating with LPRM
- Ensure store schedule is optimized, having right people right place right time
- Collaborate with DVM to implement and maintain all visual merchandising directives and ensure
execution of effective strategies
Partner with logistics and product teams to ensure appropriate assortment for the store, using
product tools effectively to maintain size and style integrity.
Ensure all the Company Communication Platforms are used effectively and relevant actions taken. Technology Proficiency : Highlight the importance of leveraging technology for inve Job Requirements :
Relevant proven retail and management experience with a fast-paced retailer
Able to work as a charismatic and inspirational leader
Technology proficient, knowledge and use of leveraging technology to drive sales and customer
experience.
Able to work under pressure and to thrive in a fast-paced, challenging environment
Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy
Proficiency in Retail Math, KPIs and Microsoft Office
Fluent English
We are an Equal Opportunity Employer M / D / F / V
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.
Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M / D / F / V
