DirecciónJob Requisition ID #
23WD68632
The Customer Technical Success @Autodesk is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
Position Overview
Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future Major Accounts across EMEA. You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards high performance.
Responsibilities
Deliver technically driven presentations and lead discovery calls to uncover customer needs
Innovating, developingand delivering packaged service offerings to increase customer success and new product adoption
Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans
Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
Technical assistance and recommendations for Enterprise Customers based on data analytics
Taking a problem management approach, find opportunities for improvement initiatives
Minimum Qualifications
Bachelor’s degree in Civil Engineering, or equivalent experience - Professionally qualified Chartered / Incorporated Engineer
3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience
Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks
Demonstrated Design experience in civil engineering projects
Proven ability to be flexible and learn quickly in a fast-paced environment
Able to manage several projects at a time, setting the right priorities
Demonstrated ability to build and maintain strong relationships with enterprise customers
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Demonstrated motivation to learn new skills and technologies
Strong troubleshooting and analytical skills
Fluency in English and French required
Team player who enjoys supporting and interacting with other members of a shared responsibility team
Strong communicator and able to build relationships at all levels
Proactive approach, where initiative it’s taken, instead of waiting for work to present itself
Demonstrated ability to build and maintain strong relationships with enterprise customers
Ability to present technical information to a live or virtual audience
Must be flexible, decisive, self-motivated and proactive
Comfortable with ambiguity and working through change while driving results
Technical consulting experience and/or technical project delivery experience with large, demanding customers
Experience in drafting water/pipe networks (gravity/pressure) in Civil 3D
Experience with large highway or rail projects
Experience with sophisticated data management tools such as Autodesk Vault or Bentley ProjectWise
Preferred Qualifications
Additional knowledge of Revit, Navisworks, Recap, Inventor, BIM 360 services, Vaultand competitor products is a benefit
Any other additional European language is a plus
5 Things That Describe You
Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk taking which allows positions to be challenged, thereby delivering strong results
*Speed: * We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
*Accountability: * The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
*Solving system-wide: * Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
#LI-POST
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