DirecciónYou Lead The Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Accertify is a leading provider of fraud prevention, chargeback management, device intelligence and payment gateway solutions to customers spanning diverse industries worldwide.
Together, we have demonstrated tremendous growth and value to our impressive list of merchants that we protect. This continued rapid growth creates additional opportunities to improve the value we deliver to our clients with all of our solutions.
Accertify, a wholly owned subsidiaries of American Express is looking for a Platform Specialist to assist customers and handle their exposure to online credit card fraud.
This is a high visibility role and requires superb interpersonal skills as well as a multifaceted and energetic approach to problem-solving in order to foster an outstanding customer experience.
Job Responsibilities Include :
- Provide technical support and set up for our clients regarding our Fraud, Chargeback, and Payment Gateway functionalities
- Address client issues connecting to our systems. Monitor system alerts. Contact clients when interruptions in their data feed are impacted
- Configure and troubleshoot client integrations within Interceptas
- Develop and deploy fraud transaction screening rules and methodologies
- Configure Fraud Analyst user interface to client’s specifications
- Work with clients to identify new features and functionality for Interceptas
- Work with Accertify Subject Matter Experts to evaluate and identify new technologies / fraud trends and embrace innovative approaches and features as needed
- Develop a positive relationship with clients to deliver outstanding service and ensure that expectations are exceeded
- Act as a liaison between external clients and internal groups including Account Management, Operations, and Development teams
- Collaborate and attend meetings as assigned
Basic Qualifications :
- Prior experience working directly with customers
- Experience with technical troubleshooting of an application
- Excellent written and verbal communication skills in both English and Spanish
- Energetic, enthusiastic, and "can do positive attitude
- Detail oriented
Preferred Qualifications :
- Bachelor's degree or similar university studies
- 3+ years experience of application support experience required, preferably supporting software as a service (SaaS)
- Experience with online credit card fraud prevention
- Experience with supporting payment transactions with a card processor
- Experience with supporting chargeback processes
- Possessing leadership traits and characteristics is a plus
Why American Express?
There’s a difference between having a job and making a difference. Why American Express?
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear.
It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world.
If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
Proud to be recognized by Forbes and Actualidad Económica España as Best Companies.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process or need any reasonable adjustments to be made then please contact the Recruitment Team on recruitment.support.emea aexp.com .
LI-Hybrid
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
