DirecciónKey Roles and Responsibilities :
- Develops the ability to start 'owning' portions of an installation, break / fix incidents, and problem management during project lifecycle
- Functions jointly with the Implementation Engineering team to meet client requirements.
- Action less complex configurations and installations
- Attend to less complex break / fix events during project lifecycle
Knowledge, Skills and Attributes :
- Basic understanding and appreciation of technical design principles
- Ability to develop an understanding of fundamental project and administration processes
- Display a strong learning orientation
- Good verbal communication skills
- Demonstrate a client service orientation
- Hands-on proactive in approach
- Understanding of two or more technologies, namely Data Centre, Networking, Security, Collaboration, Customer Experience, End User Compute etc.
Academic Qualifications and Certifications :
- Bachelor's degree or equivalent in Information Technology or Computing or related
- Relevant vendor certification(s) as required
Required Experience :
Entry level experience gained in a similar role, preferably within a global IT services organisation
Skills Summary
Customer Centric Solutions, Documentations, Installation Support, Standard Operating Procedure (SOP), Technical Issues, Troubleshooting
What will make you a good fit for the role?
Standard career level descriptor for job level :
- Learns professional concepts
- Applies company policy and procedures to resolve routine tasks
- Gets detailed work instructions
- Deals with issues of limited scope
- Solutions to problems are easy to solve
- Builds internal relationships
- May not require any prior professional work experience
Remote Type : On-site Working
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
We DO NOT discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
