DirecciónPuig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
Training Manager – Loto del Sur
Location: Barcelona
Permanent position
Loto del Sur offers a range of products for the bath and body, facial care, perfume, and a home-line. Made with carefully selected natural ingredients of local origin. Loto del Sur products are an ode to Latin American biodiversity, history, and culture.
We are currently looking for a Training Manager to develop the brand's education strategy. This is a new position for a fast-growing brand, so we are looking for someone who will be able to involve and seduce the various 360 touch points around his/her projects.
The Training manager will report directly to the General Manager of Loto del Sur and will have the role of developing the whole consumer experience.
What you´ll get to do
Education strategy:
- Create a true customer-centric culture within the brand.
- Develop a specific Loto del Sur sales ceremony by offering a unique experience to shoppers on all points of sale (physical & digital)
- Creation of the philosophy and advice tools, including training materials for the brand / products (all channels)
- Creation of tools and content for all the brand's touch points
- Point of contact between the various 360° businesses
Monitoring and reporting:
- Monitoring of key performance indicators, analysis of the customer journey
- Analysis and competitive age of innovations in terms of shopping experience
- Proactively provide recommendations and drive change in response to identified customer needs
We´d love to meet you if you have
- Minimum of 4 years of experience in retail brand on a similar position (Education, Customer experience) ideally for a skincare brand
- Ability to convince, autonomy and versatility
- Knowledge of retail & consumer centric
- Experience in project management
- Interest on retail trends and shopping experience
- Market experience
- Knowledge of digital
- Analytical skills
- Flexible and positive, with a 360° operational mindset
- Fluent in English & Spanish. French will be a plus
A few things you´ll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
