DirecciónOracle is a global leader in cloud technology, and we’re looking for a CSS Customer Success Management (CSM) Senior Director to drive success as part of our CSM European team.
We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation.
Join us and build the future with us!
What you will do
Oracle has embraced living in the currency of customer success as the gateway to profitable growth. The key mandate is no longer convincing executive partners why customer success matters but rather how Oracle will be the outstanding provider of customer success.
As a Senior Director, you will :
- Develops the strategy and goals for Cloud customer success across SaaS
- Evaluate current CSM organization against new charter & drive organization transformation, driving and measuring performance
- Assess and mitigate risk, making sure the partner implementation is according to standards and for all project constraints.
Manage contracts accordingly for the reason.
- Lead by example and be a naturally accepted mentor for the Customer, Oracle, and Partners involved in the transformation as a crucial part of the program and key member of Steerco.
- Work with the region’s Alliances and Channels making sure the involved partners are focusing on customer success; bring up issues promptly when there is any deviation.
What are we looking for
- Extensive experience in diverse leadership regional roles with a regional scope, driving and implementing customer innovation and success
- Ability to craft and implement a business strategy effectively
- Proven track record leading on cloud solutions (Oracle SaaS & OCI)
- Proven C -Level of relationship management
- Experience in making decisions based on business metrics
- International business experience
- Inspirational leadership style and hands-on approach
- PMI Project Management Professional (PMP) Certification or similar.
What we will offer you
- A competitive salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as life insurance, and access to retirement planning
- An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities.
That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
https : / / www.oracle.com / corporate / careers / diversity-inclusion /
Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives.
Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client.
Owns resolution of client issues acting independently. Plans regional coverage and staffing models. Interfaces with virtual team to accomplish goals.
Builds and maintains strong relationships with the highest levels internally and within clients.
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
