DirecciónJob Description
We’re regularly looking for new talent with business travel experience and GDS knowledge to offer our customers 1st line support on our Travel Technology Solutions (portals, surveys, mobile applications) and online booking tools.
Apply to this role and we will reach out to you once we are looking for a new member to join our team.
Client Technology Site Administrator
Full time, Sweden, Norway, Finland, Denmark, Netherlands, Switzerland, Poland, Czech Republic, Luxembourg LU, Germany, France, Spain
As part of a virtual team of Client Technology Site Administrators across Europe you help our users and support them on navigation, processes and features and solve problems with applications.
For this role you need to bring in Business Travel experience, GDS knowledge and a good command of the English and French or German language.
A normal day in Client Technology 1st level support will give you a great various of tasks around the booking tools BCD offers.
You will not only work with several bookings tools, you are also the first contact for Travelers, Account Managers, Travel Agents or the Travel Management of each company we support.
I love the huge amount of different topics and issues you work with. That way you will never stop learning.
The issue can start with a normal password reset which is solved really quick, but you can also get requests about profile changes, a flight which is missing in the tool or anything which needs a closer investigation where you need to make any test-bookings or check the profile in TSPM as well.
While working in Client Technology 1st level support, you really get to know how many companies BCD supports, how many and how different tools we offer and how many different function they provide for the traveler and booker.
You work with small companies where you mostly get to know that one person who is doing all the bookings and you will work with huge companies where the errors are mostly general and need a lot of investigation.
I am working in this team for many years now and there has never been a day like any other day."
As a Client Technology Site Administrator, you will
- Answering questions regarding Travel Technology Solutions and online booking tools
- Assess and register incidents and if needed escalated to 2nd level support
- You consult available documentation and process description to make sure the correct answer is given
- Requests of password resets and Company credit card administration
- Advise users of preferred suppliers
- Travel Policy modifications and updating company locations
About you
- Experience in the travel industry
- Excellent language skills spoken and written in English
- Good command of German or French
- Good knowledge of Amadeus is required, a 2nd or 3rd GDS system is preferred
- Team player with great empathy for customer need
Ab out u s We’re a market leader in travel management : We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands.
We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).
We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about .
Your life at BCD
Working at BCD meansconnecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible workenvironmentthat fosters a goodwork-lifebalance so youcan focus on what makes you happy.
Butdon’t just takeourword for it! Hearwhy people join BCD and more about the great perks of .
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply.
You may be just the right candidate for this or other positions.
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