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forma de trabajo Job Description
JustFab is currently looking for a CRM Coordinator.
JustFab is a premier destination for stylish women dressing from the shoes up. Since 2010, we’ve been leading the way in membership commerce, offering must-have styles at accessible price points to empower our VIPs to look and feel their best. With a wide range of sizes and fits in the most covetable trends, we give all women the ability to express their individual style. We believe shoes won’t change the world; the women who wear them will.
Today, with over 2.1 million VIPs and 50 million pairs of shoes sold, we are just getting started.
With offices in Berlin, London, Barcelona and headquarters in Los Angeles, we´re currently looking for a CRM Coordinator for a full-time, unlimited position based out of our Barcelona office.
How Do You Fit In?
As CRM coordinator, you will participate in planning and be responsible for implementing and providing valuable insight for our daily email and mobile marketing campaigns as well as our automated flows (Welcome series, Abandoned baskets, Loyalty programme, etc.), along with continuously refreshing and introducing new touchpoints to our transactional suite.
You will also support the CRM team in delivering customer-centric projects, in collaboration with the wider JustFab EU and JustFab North America (US & Canada) teams.
You should be able to think customer first. You thrive in a fast-paced business environment while working effectively and collaboratively with team members
You should be able to think customer first. You thrive in a fast-paced business environment while working effectively and collaboratively with team members
This position reports to the CRM Manager.
Responsibilities:
- You will support the CRM Manager, with monthly planning, implementation, and optimization of the email calendar, campaign content and Q&A process across our EU markets
- You will coordinate the briefs for design, localization and HTML templating, building the segmentation where needed and scheduling the campaigns through our Email Marketing tool
- You will be responsible for providing weekly and monthly reports for CRM activity as well as specific campaign performance analysis when required
- You will suggest new tests and tactics based on segmentation, personalization, and customer insights to help improve performance
- Provide creative input, and stay up-to-date with the latest trends, competitor activity, innovations and opportunities within the email marketing space to inform future activity
Required Skills:
- 2+ years of CRM experience in a digital B2C business
- You are reliable, proactive, rigorous, used to work with enthusiasm, reactivity, ability and have energy to operate in a fast-paced environment.
- Experience using Email Marketing Software at an advanced level
- Understanding of CRM and marketing automation techniques including A/B testing setup, list uploads, journey mapping, as well as the main KPIs
- Knowledge in segmentation / targeting / personalization
- Strong data analytics skills to understand and optimize the performance of our campaigns
- Efficiency using web analytics tools (e.g. Google Analytics, Excel and pivot tables)
- You are organised and detail-oriented, a multi-tasker who thrives on working in a collaborative and fast-paced environment
- Basic knowledge of HTML/CSS for email
- A good English level (B2-C1) is required as English is the company language.
What’s in it for you?
Compensation: We offer a competitive salary, discretionary annual bonus scheme, and company equity program.
Holidays: Relaxation is important! That's why we have unlimited vacation days, plus 4 Fridays off during the Summer.
Flexible working: We embrace a hybrid working culture! Our teams thrive on collaborative working from our cool office in Barcelona during the week and offer the choice to work from home Mondays and Fridays.
Professional development: We want you to have dedicated time for your professional development. That is why we created the “Style Your Day” initiative that happens one Friday a month. You can use the morning for career development programs and company sponsored mentorship opportunities, and spend your afternoon taking care of personal goals that matter most to you!
Work Life Balance: As an international company we understand that not everybody works the same hours, so if you need to start late, finish early, or take time for yourself during the middle of the day, go ahead! Also, we care about maintaining healthy work life balance, so we have introduced the policy of no meetings Friday!
Health & Wellness Benefit: Health is in our DNA, that’s why we pay the gym membership or your private healthcare 100%. Besides this, we also offer a Premium subscription in the Calm App and Healthkick Platform.
Location: Our office is located in one the biggest and most important streets in Barcelona, Avenida Diagonal in a modern space.
Company Events: We love having the team around so we welcome you to join our events at the office with drinks and karaoke, Summer Party / Winter Party, Bring your Kids to work, among other cool events.
Other Benefits & Perks: We offer 50% discount on all our brands (Fabletics, Yitty, Savage X Fenty, JustFab, and FabKids), Corporate Benefits Platform (get discounts off popular brands!), discount at bars/ restaurants in La Illa shopping center and enjoy as much as you want of our coffee machines, tea, fruits and snacks for free.
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About TechStyleOS
TechStyleOS is the globally integrated Operations and Services provider behind some of the fastest growing online fashion brands in history, including Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale and grow—across product categories and geographically. From predictive analytics to data-driven marketing and attribution, our unique approach is powered by our proprietary, end-to-end tech platform that enables the brands we serve to deliver a level of personalization, value, and satisfaction that are unrivaled in the fashion industry.
JustFab LLC, ShoeDazzle, LLC, Personal Retailing Inc. (d/b/a FabKids) is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At JustFab LLC, ShoeDazzle, LLC, Personal Retailing Inc. (d/b/a FabKids), we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. JustFab LLC, ShoeDazzle, LLC, Personal Retailing Inc. (d/b/a FabKids) will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
