DireccióneDreams ODIGEOis the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe Under its four renowned online travel agency brands eDreams GO Voyages Opodo Travellink and the metasearch engine Liligo it serves more than 20 million customers per year across 44 markets Listed on the Spanish Stock Market eDreams ODIGEO works with nearly 700 airlines The business conceptualised Prime the first subscription product in the travel sector which has topped 52 million members since launching in 2017 The brand offers the best quality products in regular flights lowcost airlines hotels dynamic packages car rental and travel insurance to make travel easier more accessible and better value for consumers across the globe
Help the CRM team to reinvent the travel experience inspiring and building trust with travellers through bestinclass content and 1to1 communication
AsCRM Lifecycle executiveyou will be a key part to provide the best customer experience to our Prime users during their travel journey : Booking a flight a hotel or a Car going to the airport and the experience before and after subscribing to the eDreams Prime program some examples of key moments you will have to address to fit user expectation and reach business KPIS
Your role will consist in defining the most relevant ContentDesign through the appropriate media email push notification sms etc to the right audience in the most suitable time You will interact with many stakeholders either within the CRM team or outside of it like Creative Design team Content Product IT Business analysts Data science etc
Responsibilities
- Definition of the contact strategy according to the business need and customer expectation
- Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel
- Implementation of the touchpoints across channels email push notification SMS site and markets
- Creation of customer journeys within Salesforce Marketing Cloud platform
- Creation integration and validation of touchpoints with stakeholders
- Responsible for campaign optimisation through KPIs analysis testing and best practices usage
- Building reporting and generate insight to identify opportunities
Required skills and experience
23 years Email and App marketing experience experience with Salesforce Marketing Cloud is a plus Knowledge of Excel and good analytical skills Team player results oriented selfstarter detailsoriented Experience in a subscription model is a plus
Whats in it for you?
The best talent deserves the best benefits At eDO we want you to be a part of our success story and great culture
Heres what we offer :
A rewarding Compensation package : Prime Plus membership Competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizonsLearn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potentialPersonalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our Priority Embrace Freedom and FlexibilityAt eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hardWe believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environmentBe innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core
If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel
Wanna take a peek into what its like to work at eDO? Follow us onLinkedInand discover more about the life at eDO
We are an equalopportunity employer and value diversity at our company We do not discriminate based on race religion colour national origin gender sexual orientation age marital status or disability status Our people are the key of our success Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation
