DirecciónJob Description
Posted 19 mins ago
eDreams ODIGEO is the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
Under its four renowned online travel agency brands eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo it serves more than 20 million customers per year across 44 markets.
Listed on the Spanish Stock Market, eDreams ODIGEO works with nearly 700 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 5.
2 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.
Help the CRM team to reinvent the travel experience, inspiring and building trust with travellers through best-in-class content and 1-to-1 communication.
As CRM Lifecycle executive you will be a key part to provide the best customer experience to our Prime users during their travel journey : Booking a flight, a hotel or a Car, going to the airport, and the experience before and after subscribing to the eDreams Prime program, some examples of key moments you will have to address to fit user expectation and reach business KPIS.
Your role will consist in defining the most relevant Content / Design through the appropriate media (email, push notification, sms, etc.
to the right audience in the most suitable time. You will interact with many stakeholders, either within the CRM team or outside of it like Creative Design team, Content, Product, IT, Business analysts, Data science etc
Responsibilities
- Definition of the contact strategy according to the business need and customer expectation
- Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel
- Implementation of the touchpoints across channels (email, push notification, SMS, site) and markets
- Creation of customer journeys within Salesforce Marketing Cloud platform
- Creation, integration and validation of touchpoints with stakeholders
- Responsible for campaign optimisation through KPI’s analysis, testing, and best practices usage
- Building reporting and generate insight to identify opportunities
Required skills and experience
- 2-3 years Email and App marketing experience (experience with Salesforce Marketing Cloud is a plus)
- Knowledge of Excel and good analytical skills
- Team player, results oriented, self-starter, details-oriented
- Experience in a subscription model is a plus
What’s in it for you?
The best talent deserves the best benefits. At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer :
- A rewarding Compensation package : Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more.
Plus, enjoy a great onboarding program.
Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive.
Internal mobility opportunities let you pursue horizontal career changes and promotions.
Your Well-being is our Priority. Embrace Freedom and Flexibility. At eDO, we value flexibility, employee care, and transparency.
We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
Work hard, party hard! We believe in having fun and connecting with colleagues. Join eDO for after-work events, padel tournaments, parties, and more.
Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth.
You’ll work in an Agile Mindset environment with recognition at our core.
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!
Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about the life at eDO!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Our people are the key of our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.
Job Summary
Website Barcelona Location Permanent Job Type
