DirecciónDescription :
The company is a market leader in the online Payments Industry, providing software as well as hardware related to digital payments
Requirements :
As a technical Customer Service advisor you will provide our customers with first classtechnical support, via telephone and email.
You will assist B2B customers (merchants) with issues they are encountering with their E-Commerce transactions through Worldlines online platform, investigating and troubleshooting their account and payments, while you will be responsible for maintaining a good customer relationship by providing a timely follow-up towards the merchant.
Offer : Working hours
Working hours
Current working hours on the project are Monday to Saturday from 08 : 00 - 20 : 00.
Shifts will therefore be divided between 08 : 00 - 17 : 30 or 11 : 30 - 20 : 00.
Furthermore, you preferably have experience in a call-center, strong communication / social skills with a positive attitude towards changes.
A real team player with a high curiosity for tech. You are a service-minded person with the ability to handle conflicts in a constructive manner.
Hybrid work model you will work 2 days at home, be expected in the office 2 days and can fill 1 day of your choice.
Skills / Good Problem Solving,Empathy,Communication,Dutch
