DirecciónIs Danish your mother tongue and are you customer-friendly, solution-oriented, service-oriented and do you want to work for an international company?
Then read on! We are looking for an enthusiastic and driven All-round Customer Service Advisor for 32-39 hours a week in Barcelona.
As a Customer Service Agent, your responsibilities include :
Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
Assisting customers with installations and new settings of their terminals
Troubleshooting reported issues
Maintaining a good customer relationship
What we are looking for : What we are looking for :
Strong communication / social skills
Positive attitude towards changes
Service minded and able to handle conflicts in a constructive manner
Team player
Strong listening skills
Solution-oriented approach without losing eye for detail
Ability to solve things independently and take ownership of your work
Motivation to contribute to our customer satisfaction and business success
What you need :
- Native level Danish (written and spoken)
- Excellent level of English (written and spoken)
- Tech-savvy : ability to work with different IT systems and programs
- Flexibility with regards to working hours (including evening and weekend shifts)
- Customer Service / Tech support experience is a plus, but not a must
What’s on offer :
A dynamic, people-oriented and challenging position within a growing ambitious organization. You will be working with a motivated, collegial and international team in an open atmosphere.
- Easily accessible office in Barcelona (Poblenou area)
- A fun, friendly and people-focused work environment
- Competitive salary
- Paid training
- Tax-free benefits including food, transport, gym, insurance & childcare
- Several company events per year
- Free Spanish language classes
- Growth opportunities
We’re an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
