Director, Services Sales

Key Roles and Responsibilities :

• Identify market and client needs related to MS in the region and / or country.
• Drive the regional development of the Group Services Product, Managed Services portfolio vision and roadmap.
• Increase region’s adoption to global services, standards, and service architectures.
• Act as the interface between region GTM Sales Directors, Client Partners in the country, and region Product Development teams.
• Manages a team of sales managers to ensure the achievement of MS Sales targets.
• Own MS profit and loss, including revenue and operating profit and related TCV GP of MS bookings.
• Responsible for the co-ordination of the activities of sales teams, setting and measuring performance targets.
• Assist teams to deliver the best business outcome, ensuring a favourable price and protecting margins.
• Plans and organises multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Set aggressive account strategies for regional accounts and support them to exploit all opportunities within this client base.
• Provide assistance and coaching to their teams in order to drive the execution of the strategy across the segments they are responsible for.
• Execute the sales strategy by making decisions that influence people, process and technology.

Knowledge, Skills and Attributes :

• Deep knowledge base on industry verticals as well as MS solutions and services
• Excellent management and leadership skills and ability to think at a strategy level
• Strong written and oral communication skills
• Strong interpersonal skills with the ability to engage with a variety of stakeholders at different levels
• Analytical skills - ability to take the sales numbers and analyze them to find weaknesses in the system, cost-saving opportunities and redundancies.
• Significant business financial skills. Demonstrable ability to perform cost benefit analysis and manage the budget of a team.
• Solid business negotiation skills, influence, conflict resolution, and political savvy
• Demonstrate excellent presentation skills, are innovative and have a formidable client orientation aptitude
• Resourceful and confidently handles pressure in critical situations, ensuring at all times that client requirements are met
• Have knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas
• Good knowledge in core Managed Service Portfolio offer artefacts, techniques, demos, tools and deliverables
• Empathy and ability to understand customer viewpoint and customer service
• High achieving, ambitious, and results-oriented
• Innovative, generating original solutions and lots of ideas
• Decisive and comfortable making decisions quickly

Academic Qualifications and Certifications :

• Tertiary level bachelor’s with significant experience; or post-graduate degree with solid experience in a leadership and management capacity
• Certification and working knowledge of ITIL, Service Management and Integration
• Certified Professional Sales Person (CPSP)

Required Experience :

• Significant experience with and understanding of the deliverables and value proposition of Managed Services within a product marketing context
• Significant experience in coordinating sales individuals within a similar industry, dealing with MS portfolio of services
• Significant understanding of the vast range of IT Service Management and operations
• Significant client engagement and consulting experience coupled with solid experience in client needs assessment and change management
• Significant experience in relevant services and products and understanding of industry best practices
• Significant sales and client engagement experience
• Significant vendor relationship management to ensure an understanding of the vendor’s products business and services positioning
• Significant experience with SAFe / Scrum / Agile methodology (scale agile framework enterprise)
• Business development and pre-sales experience
• Significant technical background
• Significant knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process, sales methodologies, tools and processes
• Significant experience as a people and resource manager

Skills Summary

What will make you a good fit for the role?

Workplace type : Hybrid Working

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category