DirecciónGlobal Shares a JP Morgan Company are currently expanding our service desk team and are seeking a Customer service analyst to service our clients.
The successful candidate will have the opportunity to work with a dynamic and global team servicing international clients.
Job Responsibilities
- Provide excellent Customer Service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
- To identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.
Required Skills, Knowledge and Capabilities
- Excellent Customer Service skills in telephone and email etiquette through both the English and Swedish languages.
- Strong problem solving skills.
- Client focus, interpersonal skills and ability to network.
- Proactivity and Continuous Improvement mindset.
- Maintains highest level of technical skill in field of expertise.
- This position requires a high degree of discretion and judgement.
- Passion for learning new things every day and a continuous improvement mindset
Preferred Skills, Knowledge and Capabilities
- University degree in Economics, Finance or equivalent work experience desired.
- Experience in Customer Service role, preferably in the Financial Services or Software industry.
- Experience with Contact Center solutions
- Previous account management exposure
Hace 7 horas
