Helpdesk Agent (German+English) Based In Tenerife

Hi CRITTERS, today we start this 2024 with a new challenge as Helpdesk Agent
Sprichst du Deutsch?
Do you speak English ?
Do you have a strong customer focus orientation?
Do you live in Tenerife? Or would you like to live there?
If the answer to all these questions is JA ... then ...
¡¡¡ THIS JOBS OFFER IS FOR YOU!
We are seeking energetic , vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain.
What is the challenge?
· Interact with customers via telephone , e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution .
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
What will make you succesfull in this role?
· Mandatory languages (bilingual or C2 level): German + English
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (nights and weekends from home)
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-oriented
What we offer?
Initial 6 month contract and then if the performance is good it is possible to become a member of the staff
Enjoy the vacations from the first moment: 23 working days per year
Training period of approximately 3 weeks with employment contract
Good work environment and development in a multicultural and Dynamic context