Hi Critters, today we start this 2024 with a new challenge as Helpdesk Agent 👏
Sprichst du Deutsch🗣?
Do you speak English 🗣?
Do you have a strong customer focus orientation 👩💻💭👥 ?
Do you live in Tenerife (🇪🇸)?
If the answer to all these questions is JA ... then ...
¡¡¡ THIS JOBS OFFER IS FOR YOU🚀🎉!
🔎We are seeking energetic 💪, vibrant 🌝 speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual site is Tenerife, Spain.
What is the challenge? 🤔
· Interact with customers via telephone 📞, e-mail 📩 and the web🖥, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution 📰.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
What will make you succesfull in this role? 🎯
· Mandatory languages 🗣 (bilingual or C2 level): German + English
· Basic PC 💻 Skills
· Good communication skills
· Availability to work in shifts: 7x24 (nights and weekends from home)
· Advanced experience in Organization Development👨💻: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused🥅, Initiative
· Customer-oriented
What we offer? 💡
Initial 6 month contract 📑 and then if the performance 📈 is good it is possible to become a member of the staff 🎉
Enjoy 😌 the vacations from the first moment: 23 working days per year 😮
Training period of approximately 3 weeks with employment contract 🗒
Good work environment and development in a multicultural 🌍 and Dynamic context