DirecciónMicrosoft Windows, IT, Anwenderbetreuung, ActiveDirectory, Microsoft Windows 10, Datenbanken
WHO WE ARE LOOKING FOR
In the IT User Support functional area of the Data Processingdepartment at our head office in Kassel, we are looking to fill theposition of
IT EMPLOYEE / IT EMPLOYEE (m / f / d)
IT USER SUPPORT
to befilled on a full-time or part-time basis.
Your tasks :
- Contribute to theconceptual development and optimization of IT user support
- Ensuring the operational readiness of thehotline and user support
- Independentprocessing of reported problems
- Advice andsupport for users (m / f / d)
- Processingtechnical matters and installing and maintaining hardware andsoftware
- Consulting, procurement, supportand training for video hardware and video software
- Support for telecommunications devices and usermaintenance in the corresponding databases
- Implementation of presentation and training events
- Processing IT contract matters and generaladministrative tasks
The hotline(part of user support) works in a day shift model between 7 a.m.and 5 p.m. (or until 3 : 30 p.m. on Fridays).
It should be noted thatearly and late shifts are also required when working in the"hotline team"
We require the following :
Completed computer science-oriented studiesat a university of applied sciences or completed vocationaltraining as an IT specialist (m / f / d) or comparable qualificationwith many years of practical application in the above-mentionedareas of responsibility
We expect thefollowing from you :
- Very goodknowledge of Microsoft Windows environments (including Windows 10;Office 2021; Active Directory etc.)
- Knowledge and practical application in the field of user support(first and second level)
- Knowledge andpractical experience in the procurement, consulting and support ofvideo hardware and video software
- Knowledgeof conducting training courses on the use of video hardware andvideo software
- Problem-solving skills
- Cooperation and teamwork skills
- Communication skills and target group orientation
- Sense of responsibility
- Very good written and spoken German (language level C1of the Common European Framework of Reference for Languages)
- Willingness for further education andtraining
- Willingness to work outside normalworking hours
WHO WE ARE
The LWV Hessen is supported by the Hessiandistricts and independent cities and enables disabled people toparticipate in society : It finances support for disabled andsocially disadvantaged people in their everyday lives and at work.
It supports special schools and early intervention centers. It isthe sole shareholder of Vitos gGmbH.
WHAT WEOFFER
- Remuneration is based onthe pay groups of the collective agreement for the public service(TVöD) and all the usual benefits in the public service
- The LWV Hessen wants to make its contribution to theprofessional and social equality of women. We therefore expresslyencourage women to apply.
The position is generally divisible
- Family-friendly working hours and variousforms of part-time employment are a matter of course for us, takinginto account official interests
- Goodtraining opportunities and the benefits of company healthmanagement
- Discounted Germany ticket
- Applications from severely disabled peoplewill be given preferential consideration if equally qualified
HAVE WE PIQUED YOUR INTEREST?
Please send us your application (preferablyby email in a pdf file) by March 21, 2024.
We are looking forward to it.
Kassel, March01, 2024
Please quote the reference numberD1022.
For technical questions, please contactthe head of the functional area, Mr. Gernand, phone 0561 1004 -2430.
LWV Hesse
Head office
Personnel Department
Ständeplatz 6-10
34117 Kassel
[email protected]
www.lwv-hessen.de
