DirecciónOur opportunity
The IT Service Support Engineer focus will be supporting on the delivery of critical application services to internal stakeholders.
He or she will be part of Global IT Application & Support Team and will be the first point of contact for different Business Units in terms of operations for applications under his / her scope.
He / she will manage the supplier to ensure the Business Unit receives the service agreed.
Your role
As an IT Service Support Engineer your main responsibilities will involve :
- Assist the internal Zurich customers to ensure that the service levels and performance are meet.
- Rreport and communicate issues to the IT business counterpart, change leads and IT service teams ensuring the quality and tracking of those questions.
- Provide support to internal tools, first line of support, escalations, training and assist by the root cause analysis for continue improvement of service and end user satisfaction.
- Ensure compliance with Zurich IT service management governance, standards, and security policies.
- Coordinate incidents, problems and changes are followed and updated regarding ITIL frame of work.
- Represent the 2nd level support in the Service Integration meetings, in case of major incident, problem and operational changes.
- Lead service management communications for the business (e.g. incident alerts, change freezes, manuals etc.), as well as escalations.
- Coordinate topics that require participation of other teams / suppliers.
- Prepare monthly reports and handle monthly service reviews with the business unit counterparts.
- Identify service improvement possibilities, and work with required parties for the implementation of proposed improvements.
- Support and advice IT Business Analyst and IT Application Owner in all maintenance tasks.
- Create the documentation related to the Application Maintenance over the application life cycle.
- Work across the organization with stakeholders, IT Service Teams, Change Leads, and Application Specialists to develop and support new and existing products, features, and services.
Your Skills and Experience
As an IT Service Support Engineer your skills and qualifications will ideally include :
- Bachelor's Degree in IT.
- 5 years experiences working in support / service delivery service experience.
- Experience in diverse, multi-cultural environments, especially offshore, and dealing with ambiguity and changing / evolving requirements.
- Strong communication skills , ability to communicate with both business and technical stakeholders at all levels of an organization.
- Fluent written and spoken English.
- ITIL Service Management level qualifications are an advantage.
- Experience in Agile development framework and / or Scrum Master is an advantage.
- Processual and Systemic view, as well a certain programming logic.
What we offer?
- Option to work remotely within Spain even up to 100% - you choose; with option to work abroad up to 25 days yearly
- 300 euros net to set up your home office and additional monthly home office allowance
- Wide range of internal and external trainings , including free English, German and Spanish classes depending on the needs
- Ticket restaurant or flexibility to exchange it for other benefits
- Life, accident, and Health Insurance
- Collective Life Retirement Plan
- 2000 referral bonus if you bring other talented people like you
- Special banking and insurance conditions plus Exclusive Employees discounts
- Functional diversity benefits
- Events : summer and Christmas party, different activities like hiking, investment, beach volley club and many more
- No dress code
LI-Hybrid
Who we are
Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day.
Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence.
Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most.
It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.
Diversity & Inclusion
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race / ethnicity, religion, gender, sexual orientation, age or disability.
So be challenged. Be inspired. Help us make a difference.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
Let’s continue to grow together!
- Location(s) : ES - Barcelona
- Remote working : Yes
- Schedule : Full Time
- Recruiter name : Maria Eugenia Torres
- Closing date : 08 / 02 / 2024
