It Technician

Perfil buscado (Hombre/Mujer)
• Installs and support computer peripherals for users in the office, pharm-laboratory and manufactoring (50-100 users, 50-150 workstation).
• Maintains the current user base and workstations in Microsoft Active Directory (1-2 support level: create, block, change password and other).
• Provides technical assistance and support for users for incoming queries and issues related to computer systems, software, and hardware in person or over the phone or email.
• Perfoms the physical connection to the corporate network and resources.
• Helps to decide technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and Wi-Fi networks.
• Writes training documentation, instruction for the users
• Participates in SW qualifications and System validations (test, write test-form)
• Knowledge of state and local policies, procedures and practices applicable to the area of assignment.
• General systems and Computerize systems Backups management.
• Familiar with Definition of IT services and computerize systems contingency plans.
• Familiar with documentation management.
• Pharma company.|Located in the Vallés Occidental.
• CGMS IT equivalent and minimum 2 years business experience in helpdesk, IT support, or a similar role.
• Has IT education and practical experience minimum 2 years business experience in helpdesk, IT support, or IT technical specialist position at pharmaceutical, chemical, cosmètic or food company.
• Strong hands-on, working knowledge of, and experience with, desktop hardware and peripheral units/components and their connectivity in a wired and/or wireless environment, PC and computer terminology, PC operating systems/applications.
• Strong hands-on, working knowledge of, and experience with Microsoft Operating Systems, and Microsoft 365 (Excel, Word, OneDrive, SharePoint, Teams etc.).
• Ability to interact with people at various corporate levels.
• Ability to work independently and collaboratively, as required, in a fast paced, matrixed, team environment consisting of internal and external team membres.
• Analytical thinking with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
• Ability and willingness to work additional hours as needed.
• High level of english.
Expanding pharmaceutical company located in the Valles Occidental.
Oportunidades de carrera y desarrollo profesional.