DirecciónIn our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Junior Biomedical Technical Support Specialist for Radiometer is responsible for supporting our customers via our call center solution and on field. The Junior Biomedical Technical Support Specialist will support, diagnose via remote connections and installs, repairs, maintains, calibrates and cleans instruments on field. The Technical Support Specialist troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.
This position is part of the Radiometer Iberica´s Service Department located in Spain and Portugal and will be a hybrid position At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Spanish Service Team and report to the Team Leader of the Spain Centro Zone responsible for Centro Zone Service Operations If you thrive in an amazing and multifunctional role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
Support, diagnose and repairs Radiometer analyzers remotely through Radiometer´s Call Center Solution
Repair, calibrate, clean and test instruments.
Follows logical troubleshooting procedures and diagnoses problems in a timely matter.
Manages positive customer relationships
Conduct professional behavior with team and customers.
Develops strong partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.
Reviews solutions with customers; discusses needs and ensures a safe operation situation.
Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.
Compliance with all regulatory and company required documentation and service work orders.
Performs on-call duties to cover weekends and overnights
Cross covers other regions as necessary
Acts as a consultant to the customers in regards to their 360 degree needs for service and support
The essential requirements of the job include:
Formación Profesional or Degree or diploma in Biomedical Engineering, Clinical Engineering, or a closely related field
Strong interest or first experience in the biomedical field diagnostics, or related areas
Strong interest or first experience in troubleshooting, repairing, and maintaining biomedical instruments and diagnostic devices.
Spanish and English proficiency is mandatory.
Up to 50% travel may be required for on-site support of biomedical instruments. Flexible working hours, including on-call duties for weekends, as necessary for biomedical field.
Effective in making appropriate service decisions within deadlines.
It would be a plus if you also possess previous experience in:
Managing call center operations solutions
Basic Networking or IT system upgrades / troubleshooting experience / networks / security
#LI-remote
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home or out at field. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
