Junior Customer Success Spanish Market

Hello! 👋🏽

At Factorial we're looking for a new Junior Customer Success Manager for the Spanish Market to help us boost the company to the next level.

Ready to be part of the challenge?🚀

The Role 📜

What will you be doing:

• Manage your own customer portfolio through our CRM, keep its information updated on a daily basis, and work on proactive improvement action plans.
• Proactively build, engage, and develop top-quality relationships with our customers, through regular communication, via tickets, calls, and video calls. Don't just wait for them to come!
• Ensure prompt and accurate answers to all clients’ queries by ticket/call offering personalized feedback within the expected time limits (SLA).
• Guide our new Spanish Small size clients with up to 21 seats through the onboarding and account setup, to guarantee an amazing experience for our clients.
• Provide after-sales support and churn management, and guarantee a strong long-term, transparent and trustable relationship.
• Promote and explain new products/services and functionalities to existing customers.
• You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable

Your Profile 🧐

• A proficient level of Spanish is required & professional English.We are international!
• Previous Customer-oriented experience or a strong willingness to have one! Sales, Customer Satisfaction, Customer Experience, Client Specialist, and similar experiences are highly valued!
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
• Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
• Committed, organized, proactive problem solver and you love helping people.
• Strong organizational skills.
• Decisive and fearless to pick up the phone and support our clients.
• Ready to work in a fast-paced, less corporate, startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

Benefits 💆‍♂️

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝
• Continuous training and learning based on your needs 🤓
• Alan private health insurance 🩺
• Healthy life with Gympass(Gyms, pools, outdoor classes) 🧘‍♂️
• Save expenses with Cobee 💰
• Language classes with Yolk Academy 👩‍🏫
• Get the most out of your salary with Payflow

And when at the office...

• Breakfast in the office and organic 🍏
• Nora and Apetit discounts sushi 🍱
• Free caffeine and theine ☕️
• Pet Friendly 🐶

Is this you?! Come rock the world with us! 👌

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!