DirecciónThis role can be based in Edinburgh, London, or Palma.Who are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry.
We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.
0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Webjet Limited (ASX : WEB) an ASX 200 listed company operating a global digital travel business.
What makes us stand out?We are a wholesale global travel organizationWe have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries We partner with over 430,000 properties in more than 15,000 destinations We work with more than 44,000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinkingWhat will you do on your journey with WebBeds?
WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others.
Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.
We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers.
This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI / CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily.
Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively.
We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.
In this role you will Take responsibility for the account management and growth of our key clients within your assigned region.
You will develop relationships and become the principal point of contact for existing and prospective key clients.You will be responsible for the re-contracting process, both seasonal and annual, of these clients.
Using your existing knowledge of our client’s products, you will have clear development plans for the following season and expand our market share with the customers within your source market.
This role also takes responsibility for the qualifying, quoting, and conversion of group bookings.Key responsibilities Ensure weekly quoting targets met, that requests are qualified, and follow-up on effectively.
Be up to date with planning cycles and provide the right products and prices within client deadlines.Become familiar with the markets for which you are responsible for : who are the competitors, expectations, how they work, etc.
Have a strategic focus on how you can grow existing clients and reach out to new / prospective one. Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer, and after travel sales calls.
Qualify all new enquiries and follow-up verbal contact as soon as possible. Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
Follow correct quoting procedure and be aware of which hotels to promote. Be commercially aware to protect margins and look to maximize returns.
Be always clear on how performance is against target. Adhere to the pricing policy. Provide scanned images and brochure material when required.
Visit clients abroad as and when required. Organize and accompany clients, potential clients on FAM trips, inspection trips.
Produce regular special offers to be sent to existing and potential customers for which you have responsibility for developing.
Assist the Operations and Product teams should the need arise, cross-training will be provided. Assist with product development by being constantly aware of new products by : Keeping abreast of new hotels, entrances, or events that arise.
Making use of the current range of contracted services. Responding to demands by customers or sales staff and communicating this clearly to the product team.
The skills we would love to see in your suitcase!A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet.
Exceptional customer service and results driven.Highly accurate with an excellent attention to detail.Well-developed written and verbal communication skills.
Ability to make decisions and to work on own initiative and in a team.Excellent organizational skills.Experience in negotiation.
Hospitality or Tourism Industry experience.Professional fluency in English.Proficiency in German or FrenchTour operator experience is a plus.
Why choose us as your next destination?We are super proud of our dedicated team of friendly, energetic & passionate professionals.
Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid
