DirecciónAbout Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Looking to hire Knowledge Manager with Dutch!
Job Description
- Knowledge Manager is responsible to support Service Desk with the maintenance of the Knowledge Base, by creating, updating or retiring non useful material.
- Also support Operations with Continuous Improvement actions based on daily monitoring and analysis of KPI according to processes defined within quality life cycle.
- Detection of Knowledge gaps and areas to improve with the corresponding delivery of specific feedback, coaching and best practices.
- Weekly and monthly report creation to share trend, actions, plans and suggestions based on quality findings and results.
Required Skills
- Fluent in Dutch/Flemish, and English;
- Broad Service Desk experience (1 Year Minimum);
- Demonstrated Initiative and excellent Communication skills both written and verbal;
- Quality orientation, organization and attention to details;
- Guiding qualities and inspiring attitude;
- Ability to use logic and reasoning to identify the strengths and weaknesses
- Strong MS Office skills;
- Special working hours readiness to provide 24x7 quality support.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
