DirecciónPURPOSE
As a Language Quality Specialist you will work closely with the Head of Quality and Compliance as well as with the Director of Vendor and Language Management.
You will help providing continued monitoring over the translation quality of our global pool of suppliers, in order to maintain and improve external freelancers’ standards with IQVIA, and ultimately boost overall quality output.
The Language Quality Specialist is a proactive member of the Vendor and Language Management team, contributing to deliver globally an efficient quality management service to internal staff, external resources, and clients.
RESPONSIBILITIES
- Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (PMs, Quality team, Internal Linguists, External Reviewers, Vendor Managers, etc.).
- Analyze Language Quality issues and works on global and local improvement plans with project management and quality teams
- Support VMs and PMs in anticipating and dealing with quality issues.
- Flag potential resources for promotion or demotion based on quality results.
- Run regular analysis on resource and Language Quality status.
- Monitor edit distance per language and help to enhance language output.
- Drive global Language Quality strategy and establish tools to monitor the quality of outsourced language translations.
- Work with Terminology Coordinator to make sure language assets are created and updated as needed.
- Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function.
- Contribute to conceive developments / enhancements and best practices in Language Quality.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- 3-5 years’ experience as a Language Quality Specialist dealing with multilingual projects.
- Mediation / negotiation skills in working with people from different countries and cultures.
- Ability to multitask and quickly adapt to change.
- High level of commitment and motivation is essential.
- Higher education in translation-related studies, or equivalent experience.
- Excellent oral, written, and interpersonal communication skills in English.
- Extensive knowledge of Multilingual Quality Monitoring processes.
- Proven skills of analysis, time management, organization, and attention to detail.
PHYSICAL REQUIREMENTS
- Extensive use of keyboard requiring repetitive motion of fingers.
- Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
- Regular sitting for extended periods of time.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
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