DirecciónJob Title :Operations ManagerUnderwriting Support Department : Operations Location : Europe Type : Permanent Role of Department To provide support to and professionalize Operations in Europe.
The Operations Manager UW Support reports directly to Liberty Specialty Markets’ Head of Operations, Europe. Key Responsibilities
- Achieving objectives regarding Operations (Classic Retail) for the Central Region. Main objectives relate to quality, productivity and costs, SLA and KPI framework etc.
- Supporting the implementation of the LSM Central strategy by working with in country operations. In close collaboration with the Sr.
Manager Operations Europe, Head of Operations Europe and local management.
- Act as subject matter expert for Europe, in Underwriting processes
- Focus on correct and timely support / processing by in country operations
- Support the transition of Classic retail to APB
- Support transitions from UW to local Ops
- Performing audits / quality checks
- Processing exceptions and high complex tasks
- Achieve ambitious SLA’s / KPI’s on TAT (turn around time) and accuracy
- Ensure that standard operating procedures accurately reflect the activities and responsibilities
- Standardize and optimize internal processes
- Timely and proper reporting around BAU activities
- Participate in projects and programs
- Responsibilities will evolve due to changes in operating model and is not limited to the above
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity.
LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times.
These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Skills and Experience
- Good understanding of Underwriting processes and procedures;
- Experience gained within the insurance industry;
- Experience with transactional insurance systems Genius, DOT, Liberty Link etc. highly desirable;
- Advanced verbal and written communication skills in the appropriate language and the ability to interact with a diverse group including executives, managers, and subject matter experts;
- Good organisational and prioritisation skills;
- Ability to establish and maintain deadlines and service level agreements;
- Experience of working to varying and tight deadlines;
- Ability to proactively resolve issues;
- Good attention to detail;
- Strong Excel skills.
About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer.
We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success.
That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through :
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
