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The Professional Services Consultant is responsible for deploying software solutions within our customer base in the field.
This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business.
This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
WHAT YOU'LL DO
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as : integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
- Support projects by delivering timely status updates to internal and customer teams
- Ability to troubleshoot technical issues to resolve customer problems
- Execute customer / project requirements and escalate issues to leadership when necessary
- Deliver services and support both onsite and remote
- Assists PMO to define the project scope, goals, and deliverables and report on progress
- Authority to act within defined policies inside area of expertise / knowledge as directed
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned
QUALIFICATIONS
- 2-3 years of experience in Consulting, Customer Success, Services Coordination, Support or Training
- Excellent communication skills with both technical and non-technical audiences
- Solid problem-solving skills
- Good aptitude for troubleshooting
- Fundamental understanding of network connectivity, web interfaces, end point management and software deployment
- Experience with successfully managing external stakeholders through conflict resolution
- Proactive, adaptable, and receptive to feedback
Hace 15 horas
